cancellation policy

we totally understand that life happens and things change. however, because our stylists here at yello are independent contractors, they are unable to be compensated for services they don't perform.

to protect our stylists' time, a one time $50 fee is charged for late cancellations (within 24 hours) and no-shows (this includes being late to an appointment without notice) to the credit card on file.

late cancellation

late cancellations are cancellations made within 24 hours prior to a scheduled appointment whether that appointment is confirmed or unconfirmed. yello® reserves the right to charge cards on file on behalf of all stylists employed through the yello® brand, this includes all independent contractors and employees.

no-shows

no-shows are classified as appointments where the client does not show up at all or is more than 15 minutes late without communication with the salon or stylist within a reasonable time prior. yello® reserves the right to charge cards on file on behalf of all stylists employed through the yello® brand, this includes all independent contractors and employees.

questions?

please feel free to email us at hello@yello.salon